Old Dood
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Any idea what is wrong with her computer? Maybe some of us can help diagnose the problem. Kinda hard with out it right in front of us though...
Sometimes things of that nature are an 'easy fix'.
I always suggest a clean re-format every 6 months or at least every year. It is amazing how 'fast' you computer becomes again after doing that. They get bogged down in the Registry with garbage from many programs. Even ones you UnInstall leave behind their 'stuff' inside the registry.
I should donate some of my older computers. They are just collecting dust. They are not real good for any newer type programs but, they are still good enough for surfing the net, email, etc.
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