Based on my experiences, the afterlife experience differs depending on the person. Since free will is the rule, an energetic fragment of the soul can get get stuck in the astral plane (which is the location of hells and false heavens). Even more confusing is there may be multiple separate fragments residing in different parts of the astral at the same time.

Fortunately, there's a devoted teams of souls on the other side of the veil, as well as a few of us part-time volunteers Here, who will make sure that every fragment that is ready to merge with their happier higher-vibrational source will have that opportunity.